Hello! This is Naya.

Chukwufumnanya Michelle Isichei

Product Manager and Podcaster

Resume

About Me

<aside> 👋🏾 Hi there! I'm Chukwufumnanya (Naya), a Product Manager with over 6 years of experience spanning banking and customer success. My journey from customer service leadership to product management has equipped me with a unique perspective on building products that truly serve user needs while driving business growth.

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Professional Impact & Expertise

Product Management & Strategy

• Led cross-functional teams to improve customer onboarding processes, achieving a 15% increase in digital channel migration
• Developed and executed product strategies resulting in a 35% increase in bank liabilities
• Experience in full product development lifecycle, from user research to launch
• Proven track record in data-driven decision-making and process optimization

Customer Success & Growth

• Spearheaded customer success initiatives leading to a 20% improvement in resolution times
• Achieved a 10% increase in new client acquisition through strategic business development
• Enhanced cash transaction efficiency by 45% through technical system improvements
• Demonstrated expertise in CRM tools and customer data analysis

Leadership & Communication

• Successfully led a team of 3 customer service officers
• Currently serving as Channel Lead for #product-management in the DevCareer community
• Host of 'Becoming the Product' podcast, sharing insights on product management
• An active volunteer in the People In Product (PIP) community and Product Tribe Podcast